Fees & Frequently Asked Questions

In order to provide equitable services to the community, we value our clinicians and client’s time and therefore it is important that we are informed of non-attendance in sessions.

Last minute cancellations of less than 24 hours’ notice attract a full fee unless unexpected life events occur.

If you inform us within the 24 hours – 48 hours’ notice 50% of the full fee is charged.

A cancellation fee will not be charged if you provide more than 48 hours’ notice when cancelling or changing an appointment.

Please contact our admin for any change in your appointment.

Everything spoken about is completely confidential. Therapists are bound by a Professional Code of Conduct which includes the client’s right to privacy and confidentiality. No information will be shared unless consent is given.

There are some circumstances where a therapist may release your information without your consent including:

• If they feel your like or someone else’s life is in immediate danger
• Therapists are also mandatory reporters which means they must report the abuse of a child under 16 years of age; and
• Therapists must also provide your information if your records have been the subject of a legal subpoena under a court of law

You do not need a referral for private non-rebate sessions- you can call or email anytime. A referral from your General Practitioner is required if you would like to claim a Medicare rebate session through a Mental Health Care Plan. Advise your GP you would like a referral for Mind Health Wellbeing Counselling. Please contact us if you require further information.